Charlene Gaona is our Dignity Health Healthcare Hero of the Game
Charlene Gaona is known to many of us for her pleasant demeanor interacting with employees, patients and visitors while working the entrance areas of the hospital. Charlene is a diligent Security Officer with a keen ability to all diffuse difficult situations. Charlene is also known for being highly observant.
On one recent occasion, Charlene was working observing security surveillance cameras when she spotted a discharged patient on camera in the Emergency Department entrance area. This individual matched the description of a suspected kidnapper of an 11-month old baby girl who was being sought by police. A quick check of the wristband on the individual indicated a name matching the name of the wanted suspect.
Charlene immediately notified her supervisor and law enforcement was contacted.